Customer Experience Executive


Job Highlights

  • Culture of freedom with responsibility & empowered to impact
  • Open book management
  • Healthy Lifestyle Benefits & Long Service Award

Job Description

Scope:

  • Provide customer service to Qanvast Homeowners via outbound phone calls, emails, and messages. 
  • Resolve customer issues and complaints professionally in a quick, efficient manner.
  • Maintain effective communication with all related departments to ensure smooth service delivery.
  • Assist in any administrative and ad hoc Customer Care related matters.
  • Maintain a high level of customer satisfaction and quality service.

Requirements:

  • Minimum diploma in any field
  • At least 2 – 3 years of experience in the customer service industry, contact/call center experience preferred.
  • Good knowledge of MS Office applications.
  • Strong interpersonal skills with a passion for service excellence and willingness to help.
  • Meticulous and comfortable to work in a fast-paced environment.
  • Excellent written and verbal communication etiquette and manner.
  • Great team player with the ability to solve problems and a goal-focused attitude.
  • Able to work weekends.

Interested applicants are kindly requested to submit CV to catherine.chia@qanvast.com.