Customer Service Experience cum Events Executive

Job Scope:

Events:

Plan and execute monthly events at the Qanvast Experience Centre
Provide excellent customer service to Qanvast Homeowners during events
Resolve customer issues and complaints professionally and efficiently
Maintain effective communication with all related departments to ensure smooth service delivery
Provide customer service to Qanvast Homeowners via outbound phone calls, emails, and messages.

Customer Service:

Provide customer service to Qanvast Homeowners via outbound phone calls, emails, and messages.
Resolve customer issues and complaints professionally in a quick, efficient manner.
Maintain effective communication with all related departments to ensure smooth service delivery.
Assist in any administrative and ad hoc Customer Care related matters.
Maintain a high level of customer satisfaction and quality service.

Requirements:

Minimum diploma in any field
At least 2 – 3 years of experience in the events and customer service industry, contact/call center experience preferred.
Good knowledge of MS Office applications.
Strong interpersonal skills with a passion for service excellence and willingness to help.
Meticulous and comfortable to work in a fast-paced environment.
Excellent written and verbal communication etiquette and manner.
Great team player with the ability to solve problems and a goal-focused attitude.

OTHER INFORMATION